Founder, Author & Hotel Quality Assurance Coach
Monang Marbun, SE is Founder of HotelManagementTools.com. Since launched 2012, HotelManagementTools.com has directly served hotel company to provide Hotel Management Tools, that is Tools for Hoteliers.
Tools for Hoteliers, are the Template for Hotel Manuals, Hotel Training Presentations, Hotel Pre Opening Checklist, Standard Operating Procedures, Hotel Operation Checklist and all Ratios and Reporting in Hospitality Industry.
Monang Marbun, SE completing his education from Sahid University, Faculty of Economics, major in Hospitality of Management in Jakarta.
Monang began his career at Ibis Kemayoran Jakarta, where he worked in Front Office Department, and began his career at hotel, he worked at Hotel Aryaduta Lippo Karawaci Tangerang, Grand Ancol Hotel Jakarta, starting from Receptionist, Income Auditor, and Assistant Front Office Manager. After that Monang moved to Medan, and worked at Tiara Hotel as Front Office Manager, and then moved to Pekanbaru, at the Hotel Ibis, as the same position as Front Office Manager.
After working for thirteen years in Jakarta and Sumatra, Monang moved to Batam join to Pacific Palace Hotel and Hotel Grand Majesty, as Front Office Manager, Room Division Manager. On the occasion of his career at Pacific Palace Hotel Batam, besides being a Trainer, Monang and his team, formed a Team for Hotel Quality Assurance, which is supported by the Hotel Directors, and Monang as Leader of the team.
In his career at the Hotel has entered the experience for 17 years, and now Monang has occupied a top position in an organization's Hotel, of which became Operation Manager at Zuri Express Hotel Palembang, and Hotel BCC Batam, and top of his career, He was a General Manager at Hotel Harbour Bay Amir Batam.
Participation in professional organizations of Hotel (Hotelier), He participate actively in the management of HFLA (Hotel frontliner Association) and now, participate in the PHRI (Indonesian Hotels and Restaurants Association) for the period 2012 -2017, in charge for Human Resource Development.
Seriousness and expertise in the field of Quality Assurance, has been outlined in a book (Indonesian Book), entitled Manajemen Mutu Perhotelan – Pembentukan Tim Quality Assurance, “Hotel Quality Management – In Forming of Quality Assurance Team”, and the book has received great interest from the hotel management, and has been to add insight to hotel workers, whether they are owner, manager, staff or lecturers and students who pursue the field of Hospitality.
In this year, Monang formed consultant profession, specifically in charge of Hospitality and Quality Assurance, named MM-Hospitality, in which the vision and mission, to assist parties in improving the service to hotel guests that the motto is: “To Meet & Exceed Guest Expectations”
Akmal Rusdi Nurraza, CHM