Welcome

Welcome to Hotel Management Tools, We provided the Tools for Hoteliers, this blog founded by Monang Marbun,SE, Author & Hospitality and Quality Assurance Consultant. Since launched 2012, HotelManagementTools.com has directly served hotel company to provide Hotel Management Tools, and Hotel Quality Assurance Modules.

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Qualified Modules

Qualified Modules are the template modules for Job Descriptions, Standard Operation Procedures for all Department in Hotel.

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Expert Modules

Expert Modules are the template modules for Front Office Standard, Housekeeping Standard, Food and Beverage Standard, General Standard and Moment of Truth for the guest in Breakfast, Arrival, Departure, Room Service and Turn Down Service.

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Leader Modules

Leader Modules are the template modules for Key Result Area, Training Plans, General Plans, and all Hotel Checklist including Hotel Pre Opening.

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EBook

EBook berjudul, Manajemen Mutu Perhotelan, Program Pembentukan Tim Quality Assurance memuat bahasan tentang apa fungsi dari pembentukan Tim Quality Assurance tersebut.

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Welcome to Hotel Management Tools, PING Me! for more info, @ 29AC6F43
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Qualified Modules

PRODUCT INFORMATION
(Word and Calculation in Excel Format) 

HOTEL STANDARD OPERATION PROCEDURES

FRONT OFFICE DEPARTMENT
HOUSEKEEPING DEPARTMENT
FOOD & BEVERAGE DEPARTMENT
KITCHEN DEPARTMENT
ENGINEERING DEPARTMENT
SALES DEPARTMENT
FINANCE DEPARTMENT
HUMAN RESOURCES DEPARTMENT
GENERAL & ADMINISTRATION DEPARTMENT


Bonus! 

JOB DESCRIPTIONS FOR ALL DEPARTMENT 

Plus! Templates for: 

Benchmarking Competitive & Pricing Quality Charting Analysis
Monthly Income Statement Report
Revenue Management Template
Revenue Stream Report
Sales Distribution Budget Template

Plus! Templates for: 

Hotel Pre-Opening Checklist (Regular and All Departments)
Room Costing Template
Food Coster
Self Assessment Service Audit Report
BreakEvenAnalysis
BusinessBudget
BusinessDebtTracker
BusinessPlan
CompanyFiveYearProjection
CompanyTargetAnalysis
Competitive Benchmarking & Pricing Quality Charting Analysis
Daily Sales Call Report-New
DirectMarketingAnalysis
EstimatingStartUpCapital
Event-Planning-Budget-Template-Excel
ExpensesEstimation
Financial History and Ratios
FinancialStatement
Flexible Budget
Marketing Budget - Wkly Planner & Tracker
Marketing-Budget-Plan
MarketingCalculator
ProfitnLossProjection
Pro-Forma Balance Sheet
Pro-Forma Income Statement
proforma-invoice
SalesCommissionCalculator
SalesEffectivenessScoreCard
SalesForecast
Sample_marketing_plan
SmallBusinessCashProjection
SmallBusinessValuation
Start-up Capital Estimate

And, If you are interest on those template, Please info us at:
Email: hotelmanagementtools@gmail.com
Phone: +6281276858695 , +6285765558795
BBM: 29AC6F43

And we will give you a special Price!

The Payment, Please transfer to it's account:

Indonesia Bank


Bank: Bank Central Asia
Bank Address: KCU Batam, Jalan Raja Ali Haji 18, Sei Jodoh, Batam 29432, Kepri - Indonesia
Name: Raja Monang B Marbun
Account No.: 0612601842
Swift code: CENAIDJA


After you sent your Payment, please email us re-your modules and we will sent all template to your email.


Leader Modules

PRODUCT INFORMATION
Word and Calculation in Excel Format

HOTEL QUALITY ASSURANCE MODULES 


HANDBOOK

Hotel Quality Assurance (English)
Manajemen Mutu Perhotelan (Indonesia)

FRONT OFFICE STANDARD

1. Front Office Arrival & Rooming, 2. Check out, 3. Departure Luggage Assistant, 4. Foreign Exchange, 5. Check in, Check out, 6. Check in Groups, 7. Doormen Arrival, 8. Telephone Procedures, 9. Issuing of Key cards, 10. Safety Deposit Facilities, 11. Reservation.

HOUSEKEEPING STANDARD
1. Trolley Stocking and Preparation, 2. Servicing Guest Rooms, 3. Providing a Turn Down Service, 4. Providing a Valet Laundry Service, 5. Guest Room Cleaning, 6. Service Toilet and Bathroom Areas.

FOOD & BEVERAGE STANDARD

1. Restaurant Preparation, 2. Room Service, 3. Bar Service, 4. Conferencing & Banqueting, 5. Restaurant Breakfast Service, 6. Restaurant Service - Other Meals, 7. In Room Dining Tracking List, 8. Preparing for Service, 9. Provide Table Drinks, 10. Provide Bar Service, 11. Meet Greet & Seat, 12. Presenting the Menu
13. Food Service, 14. Clearing Table, 15. Provide Breakfast Buffet Service.

GENERAL STANDARD

1. Guest Service Standard, 2. Health & Service Standard, 3. Maintaining Effective, 4. Maintain Secure, 5. Maintain Health, 6. Maintain Safe Work Environment.

MOMENT OF TRUTH

1. Breakfast, 2. Guest Arrival, 3. Guest Departure, 4. Restaurant, 5. Room Service, 6. Turn Down Service.

KEY RESULT AREA

1. Front Office KRA, 2. Housekeeping KRA, 3. Cleaning Schedule, 4. Linen Inventory, 5. Purchase Order, 6. Purchase Register, 7. Requisition Sheet, 8. Applying Food Handling Hygiene Practices, 9. F&B Management KRA, 10. Kitchen Management KRA, 11. HACCP, 12. Sample Health & Safety Policy, 13. Standard Recipe Card, 14. Stock Holding, 15. Purchase Register Kitchen, 16. Purchase Register Bar, 17. Purchase Order, 18. Beverage Costing Sheet, 19. Recipe Coster Beverage, 20. Recipe Coster Food Item, 21. Wine Costing Sheet.

TRAINING PLANS

1. Front Office Training Plan, 2. Housekeeping Training Plan, 3. Food & Beverage Training Plan, 4. Kitchen Training Plan.

GENERAL

1.  Apology Letter General, 2. Applying Basic Food Handling Hygiene Practice, 3. Cleaning Schedule, 4. Did We Exceed Your Expectation, 5. Guest Questionare, 6. Hotel Grading Requirement, 7. Implementing Quality Plan, 8. In Case of Emergency Posters, 9. Sample Health & Safety Policy, 10. Wash Your Hand Poster.

CHECKLIST

1. Exterior and Reception Checklist, 2. F&B Department Service Audit Form, 3. Fire Checklist, 4. Housekeeping Inspection Program, 5. Hotel Preventive Maintain Checklist, 6. Housekeeping Service Audit, 7. Kitchen & Staff Facilities Checklist, 8. Porterage Service Audit, 9. Public Area & Conference Audit, 10. Quality Assurance Document, 11. Reception Service Audit, 12. Restaurant & Bar Checklist, 13. Room Service Service Audit, 14. Room Assessment Checklist, 15. Service Quality Checklist, 16. Hotel Pre-Opening, 17. Room Reconciliation, 18. Breakfast Reconciliation.

BONUS!

ROOM DIVISION & HOTEL BUDGET
All template related to Room Division Report.
Sales & Marketing Report
Finance, Audit & Budgeting.


And, If you are interest on those template, Please info us at:
Email: hotelmanagementtools@gmail.com
Phone: +6281276858695 , +6285765558795
BBM: 29AC6F43

And we will give you a special Price!
The Payment, Please transfer to it's account:

Indonesia Bank

Bank: Bank Central Asia
Bank Address: KCU Batam, Jalan Raja Ali Haji 18, Sei Jodoh, Batam 29432, Kepri - Indonesia
Name: Raja Monang B Marbun
Account No.: 0612601842
Swift code: CENAIDJA


After you sent your Payment, please email us re-your modules and we will sent all template to your email.



Expert Modules

PRODUCT INFORMATION
Word and Calculation in Excel Format 

HOTEL OPERATION MANUALS

HOTEL OPENING MANUALS
SALES MARKETING PRE-OPENING MANUALS
CLUB MEMBERSHIP PROCESSING MANUALS
EMERGENCY PROCEDURES MANUALS
ACCOUNTING MANUALS
HUMAN RESOURCES MANUALS
FOOD & BEVERAGE COST CONTROL MANUALS
FOOD & BEVERAGE SERVICE MANUALS

BANQUET OPERATION MANUALS
FRONT OFFICE MANUALS
ENGINEERING OPERATION MANUALS
KITCHEN MANUALS
HOUSEKEEPING OPERATION MANUALS
GUEST RELATION MANUALS
SECURITY MANUALS
BUTLER SERVICE OPERATION MANUALS

Bonus! Templates for: 

Benchmarking Competitive & Pricing Quality Charting Analysis
Monthly Income Statement Report
Revenue Management Template
Revenue Stream Report
Sales Distribution Budget Template

Plus! Templates for: 

Hotel Pre-Opening Checklist (Regular and All Departments)
Room Costing Template
Food Coster
Self Assessment Service Audit Report
BreakEvenAnalysis
BusinessBudget
BusinessDebtTracker
BusinessPlan
CompanyFiveYearProjection
CompanyTargetAnalysis
Competitive Benchmarking & Pricing Quality Charting Analysis
Daily Sales Call Report-New
DirectMarketingAnalysis
EstimatingStartUpCapital
Event-Planning-Budget-Template-Excel
ExpensesEstimation
Financial History and Ratios
FinancialStatement
Flexible Budget
Marketing Budget - Wkly Planner & Tracker
Marketing-Budget-Plan
MarketingCalculator
ProfitnLossProjection
Pro-Forma Balance Sheet
Pro-Forma Income Statement
proforma-invoice
SalesCommissionCalculator
SalesEffectivenessScoreCard
SalesForecast
Sample_marketing_plan
SmallBusinessCashProjection
SmallBusinessValuation
Start-up Capital Estimate

And, If you are interest on those template, Please info us at:
Email: hotelmanagementtools@gmail.com
Phone: +6281276858695 , +6285765558795
BBM: 29AC6F43

And we will give you a special Price!

The Payment, Please transfer to it's account:

Indonesia Bank

Bank: Bank Central Asia
Bank Address: KCU Batam, Jalan Raja Ali Haji 18, Sei Jodoh, Batam 29432, Kepri - Indonesia
Name: Raja Monang B Marbun
Account No.: 0612601842
Swift code: CENAIDJA



After you sent your Payment, please email us re-your modules and we will sent all template to your email.



EBook

PENDAHULUAN

Penulis: Monang Marbun, SE

EBook berjudul: "Manajemen Mutu Perhotelan, Program: Pembentukan Tim Quality Assurance” memuat bahasan tentang apa fungsi dari pembentukan Tim Quality Assurance tersebut.

Pengertian Quality Assurance di Hotel adalah Serangkaian kegiatan proaktif yang dimaksudkan untuk memastikan bahwa properti fisik, produk-produk Hotel dan jasa, memenuhi kebutuhan dan harapan Tamu yang konsisten.

EBook ini di harapkan dapat berguna bagi Hotelier, untuk digunakan sebagai Buku Panduan bagi Manajer Hotel, khususnya General Manager, Owner, Dosen, ataupun Mahasiswa dan Siswa yang menekuni Ilmu Perhotelan, serta Hotel yang AKAN atau SEDANG melakukan Program Quality Assurance, dan buku ini merupakan materi yang baik untuk diimplementasikan.

Diberikan juga, untuk setiap pembelian Ebook ini, kebutuhan dari Program Quality Assurance atas suatu penilaian disetiap bagian layanan ataupun produk, yang dipaketkan dalam bentuk Soft Copy yang terpisah, dan akan dikirimkan beserta dengan Ebook, adapun Template tersebut, Meliputi: Operational Standards, Hotel Quality Plan Checklist, Hotel Quality Assurance Checklist, Guest Service Standards, dan Departmental Quality Plans.

Semoga EBook ini akan memberikan ide dan sumber daya untuk memastikan Tamu kita akan mencapai tingkat Jaminan Kualitas, baik dalam hal Fisik serta Layanan, yang pada akhirnya, akan menciptakan kepuasan untuk menjadikan Tamu tersebut datang kembali.

HARGA EBOOK + TEMPLATE: Rp.500.000,-

Ebook: 71 Halaman, Ukuran: 16cm x 23cm
Template dalam format (Excel, Word, Power Point)

Meliputi:

Hotel Checklist.

+ BONUS

NEW checklist! for Hotel Pre-Opening from GM to all Departments task list + these templates:

BreakEvenAnalysis
BusinessBudget
BusinessDebtTracker
BusinessPlanCompanyFiveYearProjection
CompanyTargetAnalysis
Competitive Benchmarking & Pricing Quality Charting Analysis
Daily Sales Call Report-NewDirectMarketingAnalysis
EstimatingStartUpCapital
Event-Planning-Budget-
TemplateExcelExpensesEstimation
Financial History andRatios
FinancialStatement
Flexible BudgetMarketing
Budget - Wkly Planner & TrackerMarketing-
BudgetPlanMarketingCalculator
ProfitnLossProjection
Pro-Forma Balance Sheet
Pro-Forma Income Statement
proformainvoice
SalesCommissionCalculator
SalesEffectivenessScoreCard
SalesForecastsample_marketing_plan
SmallBusinessCashProjection
SmallBusinessValuation
Start-up Capital Estimate
Room Costing template
Menu Coster 


Payment by Bank Transfer?